Refund and Cancellation Policy

Last Updated: June 23, 2025

At Marketomail, we’re committed to transparency and fairness in our billing practices. Please review our refund and cancellation policy carefully before subscribing to our services.

Subscription Billing Policy

No Refund Policy

All subscription payments to Marketomail are non-refundable. This includes:

Monthly subscription fees
Annual subscription fees
Upgrade fees
Add-on services
Premium feature charges

Once a payment has been processed, we do not provide refunds for any portion of unused service time, regardless of when you cancel your subscription during the billing cycle.

Why We Have This Policy

Immediate Service Access: You gain instant access to all platform features upon payment
Resource Allocation: We provision dedicated resources and infrastructure for your account
Content Delivery: Templates, training materials, and support resources are immediately available
Operational Costs: Our global infrastructure and 24/7 support team operate continuously

Cancellation Terms

Easy Cancellation Process

You can cancel your Marketomail subscription at any time without penalties or fees. We believe in giving you complete control over your subscription.

How to Cancel

Account Dashboard: Navigate to Settings > Billing > Cancel Subscription
Email Request: Send cancellation request to support@marketomail.com
Support Chat: Contact our 24/7 support team for immediate assistance

Cancellation Timing

Immediate Processing: Cancellation requests are processed within 24 hours
Service Continuation: Your account remains active until the end of your current billing period
No Automatic Renewal: Future charges are stopped immediately upon cancellation
Access Maintained: Continue using all features until your paid period expires

Service Access After Cancellation

What Happens When You Cancel

Immediate: No future charges will be applied to your account
Until Period End: Full access to all paid features continues
After Expiration: Account converts to free tier (if available) or becomes read-only
Data Retention: Your data is preserved for 90 days after cancellation

Reactivation Options

Before Expiration: Reactivate anytime during your paid period with no interruption
After Expiration: Restart subscription with immediate access to all features
Data Recovery: Full account restoration available within 90 days of cancellation
No Penalties: No fees or charges for reactivating a cancelled account

Billing Cycle Management

Monthly Subscriptions

Cancel anytime before your next monthly billing date
Service continues until the end of your current month
No prorated refunds for partial month usage
Next billing cycle automatically cancelled

Annual Subscriptions

Cancel anytime during your annual term
Service continues until your annual renewal date
No refunds for unused months in your annual plan
Significant savings remain yours to keep

Upgrade/Downgrade Scenarios

Mid-cycle Upgrades: Prorated charges apply immediately, no refunds for previous plan
Downgrades: Take effect at your next billing cycle, no refunds for current plan
Feature Additions: Immediate access, charges apply to next billing cycle

Special Circumstances

Technical Issues

While we maintain 99.9% uptime, if you experience extended service interruptions:

Service Credits: We may provide account credits for future billing cycles
Extended Service: Additional service time may be added to your account
Case-by-Case Review: Significant outages are evaluated individually
No Cash Refunds: Compensation provided as service credits only

Billing Errors

If you believe you’ve been charged incorrectly:

Dispute Period: Contact us within 60 days of the charge
Investigation: We’ll review your account and billing history
Correction: Legitimate billing errors will be corrected via account credit
Documentation: Provide payment receipts and account information for faster resolution

Fraudulent Charges

Immediate Action: Report suspected fraud within 48 hours
Account Security: We’ll secure your account and investigate
Charge Disputes: Work directly with your payment provider for charge reversals
Account Recovery: Assistance provided for compromised accounts

Free Trial Policy

Trial Period Terms

Duration: Free trials run for the specified period (typically 14-30 days)
Full Access: Complete access to all features during trial
Auto-billing: Trials convert to paid subscriptions unless cancelled
Trial Cancellation: Cancel anytime during trial with no charges

Trial Cancellation

Before Trial Ends: Cancel to avoid any charges
During Trial: No refunds needed as no payment was processed
After Trial Conversion: Standard no-refund policy applies to any charges

Data and Export Rights

Your Data Rights

Even after cancellation, you retain rights to your data:

Data Export: Download all your data anytime before account closure
Contact Lists: Export subscriber lists and segmentation data
Campaign History: Access to campaign performance data
Templates: Download custom templates and creative assets

Data Deletion

90-Day Grace Period: Data retained for 90 days after cancellation
Permanent Deletion: Data permanently removed after grace period
Immediate Deletion: Available upon request during grace period
Backup Removal: All backups cleared within 30 days of data deletion

Contact Information

Billing Support

Email: support@marketomail.com
Live Chat: Available 24/7 through your account dashboard
Response Time: Billing inquiries answered within 24 hours

Cancellation Assistance

Our customer success team is available to:

Process your cancellation request
Explain billing cycle implications
Assist with data export
Discuss alternative plan options
Provide account reactivation support

Important Notes

Legal Considerations

This policy is part of our Terms of Service
Subscription purchases constitute acceptance of these terms
Policy changes are communicated 30 days in advance
Continued use after policy changes indicates acceptance

Payment Processing

Refunds are not provided due to immediate service delivery
Chargeback disputes may result in account suspension
Payment method updates don’t affect refund policy
Currency exchange rates apply to international transactions

Questions about our refund and cancellation policy? Our billing support team is here to help. Contact us anytime for clarification or assistance with your account.

We appreciate your business and want to ensure you have a positive experience with Marketomail, even if you decide to cancel your subscription.